RSHP is an international architectural practice who has designed some of world’s most iconic buildings. Our portfolio of projects ranges from the renowned Lloyd’s of London building, a new distillery and visitor centre for The Macallan in Speyside, to The Leadenhall Building, an office tower which is home to the practice’s studio.

The culture in the practice is one of sharing knowledge and coming together for discussion and teamwork. We have over 160 exceptional people from all over the world in our offices in London, Shanghai, Shenzhen and Paris who are working on high-profile projects in over 15 countries.

We are seeking a 2nd Line IT Analyst to provide technical support and mentorship within RSHP’s IT team. This role is responsible for ensuring the smooth operation of Windows-based systems, networking, and enterprise applications, while also supporting and nurturing our 1st / 2nd line support technician to help them grow and develop within the team. The ideal candidate will handle escalations, troubleshoot complex issues, and assist with Active Directory administration, Halo ITSM, PowerShell scripting, and IT security tasks.

Key Responsibilities

Technical Support & Issue Resolution

• Provide 2nd line support for desktops, laptops, mobile devices, and enterprise applications.
• Troubleshoot Windows 10/11, Microsoft 365, and key RSHP applications.
• Resolve escalated tickets via Halo ITSM, ensuring timely issue resolution.
• Assist with hardware/software installations, rollouts, and IT projects.

Mentorship & Development

• Act as a mentor and escalation point for 1st/2nd line technicians.
• Provide coaching and training, helping junior staff develop their skills.
• Promote best practices in ticket resolution and IT service delivery.

System Administration & Networking

• Manage Active Directory, Microsoft 365, and Group Policies
• Support Windows Server environments, including patch management
• Troubleshoot network issues (DNS, DHCP, VPN, Wi-Fi)
• Assist in security initiatives, including endpoint security and compliance

Automation & Process Improvement

• Use PowerShell scripting to automate routine IT tasks.
• Contribute to improving IT processes through automation and best practices.

Collaboration & Documentation

• Work closely with IT team members to resolve complex issues.
• Maintain accurate technical documentation and knowledge base articles.
• Provide guidance to end-users on IT best practices.

Required Skills & Experience

• 3+ years’ experience in a 2nd line IT support or similar role
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Understanding of Intune for Mobile Device Management
• Email security systems
• Experience with troubleshooting Windows Server, networking, and enterprise applications
• Familiarity with ITSM tools (Halo ITSM for example)
• Familiarity with RMM tools

• Good understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs)
• Experience with PowerShell scripting for automation
• Strong mentorship and leadership skills, with a passion for developing junior IT staff
• Excellent problem-solving and communication skills

Preferred Qualifications

• Microsoft Certifications (e.g., MCSA, MD-100, MS-900) desirable
• CompTIA A+
• Cisco CCNA desirable
• Previous experience in an architectural or design firm IT environment would be an advantage

Hours: Monday to Friday 0930 – 1800

Salary range: £34,500 - £36,000 plus benefits

Benefits:

RSHP offers a great benefits package including health care, profit share, a generous holiday allowance.

• Professional development and certification support.

• Opportunity to work within a dynamic and innovative environment.

• Collaborative team culture with career growth opportunities.

Application deadline: Friday 30 May 2025

If you think this role is for you, please apply by sending a covering letter with your CV to: hr@rshp.com with 2nd Line IT Analyst in the subject line.

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. This job description will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder.

RSHP is an Equal Opportunities Employer

No agencies please

RSHP is an international architectural practice and has designed celebrated buildings worldwide. Our portfolio spans 40+ years and includes the Grade 1 listed Lloyd’s of London building, as well as award winning projects such as The Macallan distillery / visitor centre in Speyside and The Leadenhall Building, an office tower which is home to the practice’s studio.

We are currently working on a range of high-profile projects including 99 Bishopsgate, a new commercial tower in the City of London; the Four Seasons Hotel in Taipei; the British Library Extension in London and the Bayeux Tapestry Museum in Normandy.

The culture in the practice is one of knowledge sharing, discussion, and teamwork. We have over 160 exceptional people working with us all over the world, working on high-profile projects in over 15 countries.

We are looking for a number of Architects to join our dynamic team in London.

Requirements

We are looking for architects with 2-8 years Post Part II experience

To work within this role, you must:

• Be able to evidence strong conceptual thinking
• Be able to evidence first-hand experience of delivering work at Concept, Scheme Design and Detail Design stages
• Later stage experience is advantageous for all candidates but for those with 5+ years experience in particular, we would be looking for first-hand experience of the design and coordination of shell and core components including structure, cladding, and mechanical services

• Have excellent communication skills - verbal, written and visual - and the ability to synthesise design intent with technical requirements, in line with relevant regulations / standards.
• Be capable of working autonomously and as part of a team

Additional Skills that would be beneficial for some roles but not essential to all are: 

• Be able to evidence first-hand experience of airport design
• Be able to speak and write French proficiently
• Prior experience working on Stage 3+ projects in MENA region

Benefits:

RSHP offers a great benefits package including health care, profit share, a generous holiday allowance

• Professional development and certification support

• Opportunity to work within a dynamic and innovative environment

• Collaborative team culture with career growth opportunities

• Application deadline: Extended to Friday 30 May 2025

Please submit your CV, portfolio and a covering letter to: recruitment@rshp.com with Architects in the subject line.

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. This job description will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder.

RSHP is an Equal Opportunities Employer

No agencies please

RSHP is an international architectural practice who has designed some of world’s most iconic buildings. Our portfolio of projects ranges from the renowned Lloyd’s of London building, a new distillery and visitor centre for The Macallan in Speyside, to The Leadenhall Building, an office tower which is home to the practice’s studio.

The culture in the practice is one of sharing knowledge and coming together for discussion and teamwork. We have over 160 exceptional people from all over the world in our offices in London, Shanghai, Shenzhen and Paris who are working on high-profile projects in over 15 countries.

Overview

RSHP is looking for a document controller to join our team in London. Working in a small team you will report to the production and operations manager. This is a key supporting role for project teams as well as aiding the in-house production equipment.

The candidate will be responsible for the practice’s workflows and documents, supporting and coordinating with different departments within the practice, ensuring those documents are kept in the right location, are easily accessible, correctly named and issued.

Key Responsibilities

• Timely up and downloading of incoming project information and comments
• Logging of received and outgoing information in relevant areas i.e. drawing issue sheets, Newforma and extranet sites (Asite / ACC / Aconex)
• Design and generate reports from extranet sites
• Support teams with binding, scanning, printing and document trimming requests
• Creating of and ensuring documentation abides by project specific file-naming protocols
• Revision Control and logging of accurate information
• Closely following pre-established Workflows
• Supporting teams with time critical document review cycles
• Assist in maintaining the print room
• General office support

Required Skills & Experience

• IT skills covering Excel, Word, Outlook
• Knowledge and use of document control systems
• Good communication skills
• Be detail focused, highly organised, and comfortable working to multiple strict deadlines
• Good interpersonal skills
• Experience of web-based applications / software (Aconex, ACC, Asite)
• Able to work effectively in a team environment
• Experience of internet publishing
• Results and quality focused individual

Beneficial Knowledge

• Newforma
• ISO 19650

Hours and Benefits:

Monday to Friday 09:30 – 18:00

Salary: £30,000 - £35,000 depending on experience plus benefits

RSHP offers a great benefits package including health care, profit share and a generous holiday allowance.

• Professional development and certification support

• Opportunity to work within a dynamic and innovative environment

• Collaborative team culture with career growth opportunities

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. This job description will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder.

How to apply

Please submit your CV and a covering letter with Document Controller in the subject line to: hr@rshp.com

Closing date for applications:

Friday 30 May 2025

No agencies please

RSHP is an Equal Opportunities Employer

RSHP offers a competitive array of benefits within the architecture sector. Note, some benefits are dependent on location and length of service before staff are eligible.

Financial

Group Income Protection Scheme

This is an exceptional benefit. Paying out 80% of salary to the employee should they become sick long term. Only 8% of UK employers currently provide this and it is typically expected when applying for a mortgage or other large loan.

Group Life Assurance

This death-in-service insurance policy pays out three times an employee's annual salary in a tax-free lump sum. This is typically the type of policy that individuals would be expected to pay themselves when applying for a mortgage or other large loan.

Profit Share

After one and a half years with the practice, employees are eligible for a generous profit share in the financial successes of RSHP.

Maternity and Paternity Leave

RSHP provides eligible employees with enhanced maternity and paternity leave that is in addition to statutory maternity / paternity leave.

Company Pension Scheme

RSHP provides a workplace pension where staff's regular contributions are supplemented by contributions by the company.

Charitable Distribution

A percentage of all profits are donated to charity every year. Each partner and employee direct their share of the charitable distribution to a charity of their own choice. Over the years, substantial sums of money have been paid to charitable causes.

Interest-free Travel Loan

We offer an interest-free annual season ticket loan to cover the cost of public travel between home and the workplace.

Health and Wellbeing

Private Health Insurance

Health insurance gives staff access to private healthcare in the UK and helps cover the cost. This can be anything from private GP appointments to cancer treatment.

BUPA Health check

Considered as a ‘Health MOT,’ this thorough health check would cost an individual anything up to £500, but the practice pays for this for all UK staff once a year.

24/7 online GP, mental health support and virtual wellbeing

WeCare, is RSHP's 24/7 online GP and mental health support service, which also offers expert advice on a range of health-related topics.

RSHP Mental Health First Aiders

Staff members who have been trained to recognise signs and symptoms of mental illness and guide colleagues to support.

Gym Membership

RSHP subsidises 50% towards any membership at Virgin gyms for any eligible member of staff.

Cycle to Work

Through Cyclescheme, RSHP employees can get a bike (pedal or electric), bike components, equipment, clothing, helmets and more, tax-free.

Massages

A massage therapist visits the office once a month to give 15-minute chair massages.

Social

Office Trips

RSHP offers group staff trips to our built projects around the world, and a chance to spend time with colleagues in a relaxed setting. Recent trips include an excursion to Lille, France visiting the Louvre Conservation Centre and sightseeing.

Weekend House

RSHP bought and restored the Berthold Lubetkin-designed ‘dacha’ or holiday home ‘Holly Frindle’ near Whipsnade Zoo, Bedfordshire, and now all employees can book the home and grounds for the weekend to relax and unwind.

Monthly Lunch

Once a month, employees can enjoy a free delicious lunch in the RSHP kitchen, prepared by a local caterer.

Thirsty Thursdays

A relaxed setting in which project architects talk about their projects, external speakers give inspiring talks, and staff use the PechaKucha format to talk about their interests outside work. This is in addition to our CPD (Continuous Professional Development) programme which covers a broad range of formal and informal talks throughout the year.

Annual Summer Softball Match

Every summer current RSHP staff and ex-colleagues play a friendly match of softball followed by a barbecue in Regent's Park.

Softball, Football and Netball teams

RSHP has mixed teams who play against other architectural practices.

Charity Events

Raising money for charity is part of the practice's DNA and staff have raised money for charity through bike rides, bake-offs, and abseiling.

RSHP offers year out placements for students who have finished their third year at university. The students are assigned individual mentors and have the chance to work in various areas within the office.

The first three weeks in the office include a training period in the Digital Resources team and induction to the procedures of the office. Students then start working with one of the architectural teams. Throughout the year, students learn about the various functions of the office. Applicants for year out placements should send a CV and some work samples showing a range of skills and abilities from freehand sketching to computer work. All applications should contain some material from the final degree project.

To apply for 2025, please submit your application after 1st March 2025. We regret that we cannot accept any applications submitted before this date.

We prefer to receive CVs, portfolios and job applications through the post or by hand.

Please address hard copy applications to:

The Recruitment Team
RSHP
The Leadenhall Building
122 Leadenhall Street
London
EC3V 4AB

However, if you wish to send CVs, portfolios and job applications to us digitally, please use the following address:

Recruitment@rshp.com

Note, please be sure to adhere to one format – either hard copy or digital - and not send a combination of physical and digital material.

RSHP offers summer placement positions for the academic vacation period between June and September. They are for students studying architecture who are between 4th and 5th year at university.

Applicants for summer placements should send a CV and some work samples showing a range of skills and abilities from freehand sketching to computer work. All applications should contain some material from the final degree project and 4th year.

To apply for 2025, please submit your application after 1st May 2025. We regret that we cannot accept any applications submitted before this date.

We prefer to receive CVs, portfolios and job applications through the post or by hand.

Please address all posted hard copy applications to:

The Recruitment Team
RSHP
The Leadenhall Building
122 Leadenhall Street
London
EC3V 4AB

However, if you wish to send CVs, portfolios and job applications to us digitally, please use the following address:

Recruitment@rshp.com

Note, please be sure to adhere to one format – either hard copy or digital - and not send a combination of physical and digital material.

Our work experience programme runs during July and August. Students aged 14-18 years can apply to spend a week with the practice where they will be given a specific brief to work to and gain an understanding of the various stages of the design process. The final product is a model and coloured sketches.

Please send your applications to the following address:

workexp@rshp.com